SUNSERVA · SERVICE & AMC

Refund & Cancellation Policy

Version 1.0 · Effective 29 September 2026

Service & AMC currently supports Starter, Growth and Enterprise plans and may be billed Monthly, for 6 Months, or Yearly. Subscription activation may be handled manually; a payment gateway is not currently part of the product.

Cancellation requests

Cancellation requests should be sent through SunServa's support/contact channel by an authorized representative of the EPC company. SunServa will confirm the request and the applicable subscription period.

Prepaid periods and refunds

Business-owner approval required before publishing this section as final. SunServa must approve the standard rule for when cancellation becomes effective, whether prepaid Monthly / 6 Months / Yearly periods are normally non-refundable after activation, and whether any discretionary refund window will be offered.

Until those commercial rules are formally approved, refund eligibility must be confirmed in writing for the relevant transaction rather than assumed from this draft policy.

Duplicate or incorrect payments

If an EPC company believes a payment was duplicated, charged incorrectly or applied to the wrong subscription, it should contact SunServa promptly with sufficient transaction information for review. Valid corrections or refunds will be handled after verification.

Service termination

Termination or expiry may end access to paid service features. It does not transfer ownership of EPC business data to SunServa. Data retention/deletion remains subject to the applicable Terms, Privacy Policy and finalized operational retention process.

Contact

Send cancellation or payment questions to sunserva@gmail.com.